Returns & Exchanges
At Grayson Luxury, we strive to ensure your home is curated with excellence, which is why we offer a 30-day return window for most furniture and decor items in their original condition. Please note that custom-made or special order pieces are considered final sale to maintain the exclusivity of our collection.
Initiate Your Request
Contact our Concierge Team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.
Prepare the Item
Carefully repackage your item in its original protective materials and manufacturer's crate to ensure the piece remains secure during transit.
Schedule White-Glove Pickup
Coordinate with our logistics partners to schedule a professional pickup, as high-end furniture requires specialized handling to prevent damage.
Inspection and Refund
Once our warehouse confirms the item's condition meets our quality standards, a refund will be issued to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing